Privacy Policy
At Ello Cab ("Company", "we", "our", or "us"), your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website https://ello.cab (the "Site") and our Services.
1. Information We Collect
We may collect the following information:
- Personal Information: Name, phone number, email address, pickup and drop-off location details, Government-issued Identification Details (such as Aadhaar or Passport) where required for identity verification, compliance, or security protocols.
- Payment Information: Billing details required to process payments (handled securely through third-party payment processors).
- Usage Data: Device information, IP address, browser type, and interaction with the Site, location.
- Cookies: To enhance your browsing experience (you may control cookies through your browser settings).
- Other Information: We may also collect any other information that you voluntarily share with us, including but not limited to interactions via chatbots on our platform or communication through emails or customer support chats or engagements via social media platforms (likes, comments, direct messages, etc).
2. How We Use Your Information
We use your information to:
- Process ride bookings and payments.
- Communicate with you regarding your rides and promotions.
- Improve our Services and user experience.
- Comply with legal obligations.
- Respond to your enquiries, comments, feedback & grievances.
3. Sharing of Information
We do not sell your personal information. However, we may share your information with:
- Authorised drivers to facilitate your ride.
- Service providers assisting with payment processing, IT services, or customer support.
- Law enforcement or regulatory bodies, when required by law.
4. Data Security
We implement industry-standard security measures to protect your personal information. However, no method of transmission over the Internet or method of electronic storage is 100% secure.
5. Your Rights
You may:
- Access, update, or delete your personal information.
- Opt out of marketing communications.
- Withdraw consent where processing is based on consent.
6. Retention of Data
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this Privacy Policy or comply with legal obligations.
7. Third-Party Links
Our Site may contain links to third-party websites. We are not responsible for the privacy practices or content of such sites.
8. Children's Privacy
Our Services are not intended for individuals under the age of 18. We do not knowingly collect data from children.
9. Changes to This Privacy Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page with an updated "Effective Date."
10. Indemnification
You agree to defend, indemnify, and hold harmless ello cab and/ or its associate entities, their officers, directors, employees and agents, from and against any claims, actions or demands, including without limitation reasonable legal and accounting fees, alleging or resulting from your use of the Sites. While all reasonable care has been taken in providing the content on our Sites, ello cabs and/or its associate entities shall not be responsible or liable for the completeness or correctness of such information and any or all consequential liabilities arising out of the use of any information or content on our Sites. Under no circumstances (including negligence and fundamental breach) will ello cab or anyone else involved in providing the service be liable for any direct, indirect, incidental, special or consequential damages or losses from or through the use of or inability to use the service or that result from mistakes, omissions, interruptions, delays in operation or transmission or any failure of performance, even if advised of the possibility thereof.
Contact
For any questions or concerns about this Privacy Policy, please contact:
ello cab
P-497B, Hemanta Mukhopadhyay Sarani, Kolkata 700029
Phone: +91 8981 447 225
